Due to the continued disruption caused by the Covid-19 pandemic we've made the difficult decision to suspend our 2023 trips. As you know, Busabout values freedom and flexibility, and we give you that with our Hop-on Hop-off coach network and real free time on our tours. Right now, given the world is where it is, we have no way of guaranteeing freedom or flexibility for our guests in 2023. It’s impossible for us to ensure seamless operations of our coach network and guided tours. With no idea what the future holds in the ever changing climate, it would be too risky for us and for our guests to go ahead with our 2023 plans as usual.
We hope to be in touch soon with further information.
The Busabout Team
Why did you have to suspend the 2022 coach network?
Our Hop-on Hop-off Coach Network spans 38 destinations in 14 European countries. These coaches travel through each of these destinations every 2 days. With the uncertainly of border restrictions and potential future outbreaks, it would be difficult to resume our operations as usual. We refuse to provide experiences that are going to be disappointing for our guests, therefore all Adventure Planner trips and Hop-on Hop-off Passes are not able to run in 2022.
Why are you suspending 2022 guided tours?
Every year over 50% of our guests travel on a combination of the Coach network and guided tours. Without the coach network running in 2022, we are unable to guarantee the necessary amount of guests on one of our tours. One of the main reasons guests choose to do a tour is to meet new people and socialise. You wouldn’t be getting that in 2022 on any of our trips due to reduced guests numbers.
What about my travel credit?
If you currently hold any Future Travel Credit with us you can use this credit on one of many The Travel Corporation brands on trips for travel in 2023.
When you want to use your credit, please contact us and we’ll be able to assist you with your booking. Remember, your Future Travel Credit will only expire on the 31st of December 2023.
My 2020 trip was suspended, what happens next?
Our team have contacted all travellers who were booked on one of the suspended trips. If you booked through a travel agent please make contact with them directly regarding your booking. Passengers with trips impacted by the suspension will receive a full credit of monies paid to use on any future TTC trip in 2023, anywhere in the world. If you booked a Tomorrowland package, your trip has now been automatically cancelled and refunded.
Can I reschedule my trip?
If you do want to reschedule your trip, to give you more flexibility we’ve temporarily changed the terms of our cancellation policy. This means you have even more time to make decisions about your future travel plans without worrying about increasing penalties. If you do not wish to reschedule your trip, you will receive a full credit of monies paid to use on any future TTC trip in 2023.
Are there fees associated with changing my trip?
There are no fees to move your booking to another TTC trip or departure date. As long as you reschedule your trip at least 30 days before departure there will be no cancellation penalties or fees. You’ll only ever need to pay the difference in price for the re-booked trip, if applicable. If the re-booked trip is cheaper than the trip fare you’ve already paid then you’ll be refunded the difference.
Who can I talk to?
Did you book with a Travel Agent? If so, your Travel Agent may have their own policy regarding your booking. Please make contact with your Travel Agent regarding any changes to your booking or for details of your credit. Your Travel Agent will be able to speak directly with us about your booking changes.
If you booked via the Busabout website, or with one of our expert team over the phone, we are on hand to provide help and make changes to your booking.
Use our Contact Us form for any enquiries.